Waiting with growing frustration

Okay, if you read my blogs, you know that back in June, I blogged about the sewage that backed into our basement as well as into seven other homes on my street. Well we filed a claim with the city's insurance and we are still waiting for a decision as well as everyone else that has filed a claim to my knowledge. This happened the first weekend in June and we are now entering the first weekend of OCTOBER....4 months....what is the deal!
My hubby called and they said they were close to coming to a decision, this was three weeks ago. I know that they are in the interest of protecting the city, but this past week, I've been seeing survey crews and this morning I see a sewage pumping company on my street. We were told by a city employee that our street is the problem street b/c it goes from 16 inches to an 8 inch sewage drain, so it gets backed up on our street. He told my hubby that he informed the city of the problem when he first started 15 years ago and wanted to get an RFP to get it fixed, the city officials asked him how often would sewage backup occur and they decided it wasn't a big problem.
Yes, I posted that our basement was near completion, but there are still minor things that need to be done, that we are waiting for and not mention the personal belongings that we lost and waiting to replace since our insurance only covered structural damages. I can't tell you how upset I'm going to be if we have waited four months for them to turn around and tell us they are denying our claim, but my hubby said that we will proceed with a lawsuit if that happens. We are not even asking for everything we lost, we are only asking for what wasn't covered by our insurance and we didn't ask to be compensated for some things. We talked to our neighbors and they are asking for twice as much as what we are asking....the more I think about it, the more I think the city's insurance is just waiting us out, errrr!!!! It makes me so mad, especially when I see these crews on my street, looking at the sewers, which gives me the impression the city is surveying the sewers....yet there is no problem according to the city?!